Limitless and Our Commitment to Responsible Gambling in New Zealand

Control Should Always Stay With You

At Limitless, we want gambling to remain a form of entertainment that is approached with awareness and personal control. Setting boundaries before you play can make it easier to keep gambling within limits that feel comfortable for you.

A sensible starting point is deciding how much time and money you are prepared to spend. That decision should be made before gambling, rather than adjusted in response to wins, losses or the urge to continue.

We encourage users to treat gambling expenditure as entertainment spending, not as a way to manage everyday finances or recover money that has already been lost.

Limitless Gives Space for a Pause

A break can be useful at any point. You do not need to wait until gambling has become difficult before stepping away.

Depending on account availability and the options provided in your market, Limitless may offer controls that help you reduce or pause your activity. These can include personal spending or activity limits, reminders and temporary breaks.

Taking time away is a normal part of staying in control. If you decide that you need a longer period away from gambling, self-exclusion may also be an appropriate option where available.

A Moment to Check In With Yourself

We encourage a simple question from time to time: Is gambling still something I am doing for entertainment, or is it beginning to feel difficult to control?

Changes in how you approach gambling can be worth taking seriously. Chasing losses, spending more than you intended, hiding gambling activity, using money needed for everyday expenses, or finding it difficult to stop can all be reasons to step back.

There is no need to feel embarrassed about taking action. Closing the account, taking a break or seeking outside support can be sensible decisions whenever gambling no longer feels manageable.

How Limitless Approaches Player Protection

Responsible gambling is part of the way we operate, not something we want users to think about only after a problem appears.

Our approach includes encouraging informed decisions, supporting account controls where available and maintaining appropriate safeguards around access to gambling services. We also recognise that different people may need different levels of support at different times.

For users in New Zealand, some settings and support routes may depend on account availability and local requirements. If you are unsure which options are available to you, our support team can help clarify the relevant route.

Keeping Gambling Away From Underage Users

Gambling is not intended for children or anyone below the applicable legal age.

At Limitless, age and identity controls form part of our approach to protecting access to the service. We expect account information to be provided honestly and may apply verification measures where required.

Parents and guardians can also take practical steps to reduce a young person's exposure to gambling, including keeping account credentials private and using appropriate device or payment controls.

If you believe an underage person has gained access to a gambling account, contact us promptly so the situation can be addressed.

Limitless Support Is There When You Need to Step Back

Asking for help does not require a crisis. If gambling has started affecting your finances, relationships, work, sleep or peace of mind, reaching out can be a useful first step.

Our support team can help with questions about available account controls and ways to pause your activity. Where a situation calls for assistance beyond what we can provide, seeking independent professional or community support is also encouraged.

You can choose to reduce your exposure to gambling communications as part of taking a step back. Marketing preferences and account options may vary, so contact us if you need help understanding what can be changed.

A Responsible Approach Starts With a Clear Decision

We want the relationship between Limitless and our users to be based on clarity and personal responsibility. Gambling should remain within boundaries that you have chosen and can maintain.

If those boundaries no longer feel easy to keep, stopping is a valid decision. Use the controls available to you, take a break, consider self-exclusion where appropriate, and seek support if you need it.

For us, responsible gambling means giving people the space to make those decisions without pressure and taking player protection seriously throughout the relationship.