Limitless Privacy Policy: How We Handle Personal Information
The Scope of Our Privacy Commitments
At Limitless, we handle personal information in connection with the website, accounts, communications and services we provide. This policy describes the types of information that may be collected, the purposes for which it may be used, and the circumstances in which it may be disclosed.
The information involved depends on how you interact with Limitless. Some data is provided directly by you, while other information may be generated through your use of our website or obtained from service providers and other permitted sources.
This policy is intended for users in New Zealand and should be read together with any other terms or notices that apply to the services you use.
Information Connected With Your Limitless Account
When you create or use an account, we may need information such as your name, contact details, date of birth, account credentials and other information associated with your account.
Additional information may be requested where it is necessary to verify identity, protect an account, meet applicable requirements, prevent misuse or provide a particular service. Depending on the circumstances, this may include documentation or information relating to identity and eligibility.
We ask that information supplied to Limitless is accurate and kept up to date. If account information changes, you may need to provide updated details so that our records remain accurate.
How Limitless Uses Personal Data
We use personal information for purposes connected with operating and administering our services. This can include creating and maintaining accounts, responding to enquiries, processing requests, communicating with users and maintaining the functionality of our website.
Personal data may also be used for security and risk management. This can include detecting suspicious activity, preventing fraud or misuse, investigating transactions or account activity, and protecting Limitless and its users from unauthorised access.
Where required or permitted by applicable law, information may also be processed for compliance, verification, responsible gambling and other regulatory purposes.
We may use contact information to send service-related communications. Marketing communications are handled in accordance with applicable requirements and available communication preferences.
Limitless and Information Shared With Other Parties
We do not treat personal information as something that can be disclosed without a relevant reason. Information may be shared where this is necessary to operate the services, fulfil a requested activity, protect our systems, or meet a legal or regulatory requirement.
Recipients may include companies or service providers that perform functions on our behalf, such as technology, hosting, security, customer support, verification, analytics or other operational services. Where appropriate, access to personal information is limited to what is needed for the relevant purpose.
Information may also be disclosed to professional advisers, competent authorities, law enforcement bodies or other parties where disclosure is permitted or required by applicable law.
If personal information is handled outside New Zealand, the applicable arrangements and safeguards may depend on the service involved and the location of the relevant provider.
Security Measures Applied to Limitless Data
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include access controls, authentication procedures, system monitoring and other safeguards appropriate to the nature of the information and the risks associated with its handling.
No online service can eliminate every security risk. We therefore also expect users to protect their account credentials and avoid sharing passwords or other confidential account information with third parties.
If you believe your account or personal information may have been accessed without permission, contact Limitless as soon as reasonably possible.
Retention of Information by Limitless
We retain personal information for as long as there is a legitimate reason to do so. The appropriate retention period can depend on the nature of the information, the reason it was collected, account activity, security requirements, dispute handling and applicable legal or regulatory obligations.
Some information may need to be retained after an account is no longer active. Other information may be deleted or anonymised when it is no longer required for the relevant purpose.
Retention periods are therefore not necessarily the same for every category of data.
Cookies, Analytics and Technical Information
When you access Limitless online, certain technical information may be recorded automatically. This can include information about your device, browser, operating system, IP address, approximate location, connection details and interactions with the website.
We may use cookies and similar technologies to support website functionality, remember relevant settings, understand how the website is used and maintain security. The technologies used and the choices available may vary depending on the service and your device.
Where applicable, you can manage certain cookie or browser settings through your device or browser. Restricting some technologies may affect particular website functions.
Your Privacy Choices in New Zealand
Depending on the circumstances and applicable law, users in New Zealand may have rights concerning the personal information held about them. These may include requesting access to personal information, asking for inaccurate information to be corrected, or making an enquiry about how information has been handled.
Requests should provide enough information for us to identify the relevant account or records and understand what is being requested. We may need to take reasonable steps to verify the identity of the person making a request before disclosing or changing personal information.
Certain requests may be subject to lawful limitations or exceptions. Where a request cannot be fulfilled in full, we will communicate the position and, where appropriate, the reason for it.
Children, Account Access and Privacy Enquiries
Limitless services are not intended for individuals who are below the applicable legal age for gambling. We do not knowingly seek to collect information from underage individuals for the purpose of providing gambling services.
If we become aware that information has been provided by an underage person in circumstances where it should not have been collected or used, we may take appropriate steps in accordance with applicable requirements.
For privacy questions, requests concerning personal information, or concerns about the handling of your data, contact Limitless through the available contact route associated with the service. We may ask for information needed to verify your identity and properly address the request.
We may update this Privacy Policy when our services, processing practices or applicable requirements change. The version published through the Limitless website should be treated as the current version applicable to the relevant service.